To do an out of province bill in Alberta, the patient first needs to be setup as OOP. When creating the patient rather than using the default quick form you can select OOP from the quick form dropdown, this will have all of the fields required to send your reciprocal claim successfully.


The fields required will be:


  • First name, last name
  • Health card type
  • Gender
  • Date of birth
  • full address - address line 1, city, province, postal code


If you create your patient like this from scratch ClinicAid will automatically configure your invoice as a reciprocal claim. If however you're dealing with a rejected invoice that was incorrectly formatted you will have to do this process manually:


  • The first step will be under the 'advanced' tab to move the Health # to the Registration Number field.
  • Next, set the recovery code to the appropriate code that matches the patient's province.
  • Lastly, fill out the 'service recipient' demographic section of the 'Demographics' tab


Alternatively, you can update the patient's details under your 'manage patients' menu with the above required details. Once this is done, edit the invoice in question and hit the 'reload' button next to the patient's name (attached image). this will add all of the updated patient details into your invoice automatically.