Thanks for signing up with ClinicAid! We hope our web-based medical billing software will enable you to bill Alberta Health and Wellness quickly and easily!


Now that you’ve signed up, you should have already received your login details via email to access your account. You can start the process of setting everything up for billing by logging into your ClinicAid account.


Go to the homepage and click on the Login button. Enter your email address and password to access your account. We recommend using  Mozilla Firefox or Google Chrome for any of your ClinicAid activities as these are the browsers that will work best with ClinicAid. We 


Once you’ve logged in with your email and password, you will reach your Dashboard which should show three empty sections (Invoices Requiring Action, Billing Opportunities, and Unsubmitted Invoices) when you first start out. You’ll need to set up your account in order to begin creating and submitting your bills properly through the MSP Teleplan Claims Submission and Processing system. This is a step-by-step written guide to how to do just that! Please feel free to view our video tutorial that also goes over these instructions.

  1. Creating your Provider Profile:

The first thing you’ll need to do to set up your account is to create a provider record for each physician that the billing will be done in ClinicAid. If you’ve already been in touch with one of our support reps, this step may already be partially or fully completed for you. In case you haven’t had your provider accounts set up yet, here is what you’ll need to do: Creating Providers in British Columbia

  1. Connecting your account to Teleplan: Connecting your ClinicAid account to the Teleplan system 


  1. Adding your first patients:

In order to create and submit claims, you will need to link them to a patient’s personal health number (PHN) which means that you will need to create patient demographic records in ClinicAid with your patients’ information. There are three ways to add new patients to your ClinicAid account: Creating Patients

  1. Creating your first invoices:

There are 5 main sections to complete in order to create and submit your claims properly. They are as follows: Creating Invoices

To add times, bill WCB, bill ICBC, and more click on the following link: Advanced Invoice Creation in British Columbia


  1. British Columbia MSP Billing Cycle: 

The billing cycle in British Columbia runs twice monthly and follows this general pattern: MSP remittance  dates and cutoff

  1. British Columbia Contacts and Additional Resources: British Columbia Health Services Contact Information