1. Go to ClinicAid “Manage Invoices” in the left-hand menu and select the “All” tab.

  2. Locate the claim, click on the grey eye icon to the far right of the claim to view it,

    and click the blue “Unsettle” button at the top (this will change the claim status from “Settled” to “Accepted”).


  3. Click the red “Delete from HLink” button at the top.

    This submits the claim to the Ministry to delete. They usually take one pay cycle to delete. It will show on your RA from them. (If you submit another claim - prior to the Ministry deleting it – the Ministry will most likely reject it as a duplicate/paid claim with error code 67A).

  4. When the Ministry has deleted the claim, resubmit a new claim.