These instructions are for users who have limited Admin access.

Your GoSecure password expires every 120 days. If your GoSecure password has expired, ClinicAid will not be able to connect with Medical Claims Electronic Data Transfer (MC EDT) system and your claims cannot be submitted.  Instead, ClinicAid will save your claims under the “New” tab in the "Manage Invoices" section in the left hand menu.

1. Update your Password on the GoSecure Website:

You first need to go to the GoSecure website and log in using your current User ID and password. Next, update your password and confirm.  Be sure to follow the Password rules.

2. Go to your Provider record under Admin. Click on the blue box to edit.

  1. Then under "Override GoSecure Credentials", select "YES"
  2. Click on the box to edit the expired GoSecure password.

When you like on edit you will get a window where you can enter your new password.

The password validation takes a couple of minutes, once the new password has been verified you can continue submitting your invoices through ClinicAid to OHIP.