This claim was refused as: (a) the number of calls is invalid or blank, or (b) the number of calls is more than the number allowed for this service. If applicable, resubmit the claim with supporting text.


  • If necessary, refer to the SOMB. Common surgery codes are usually restricted to 2 calls, the first at 100% rate, the second at 50% or 75% – just resubmit with the correct number of calls, or use a time-based code or fee modifier that allows for multiple calls.

  • You can edit the number of calls in the “Calls” box on the invoice.


Additional Resources:

Health service codes with billing rules: Alberta Medical Association Fee Navigator

How to fix common rejection reasons: How to Fix Common Alberta Rejection Codes