AQ - Surname does not match our records: How to fix the rejection.
Modified on: Wed, 22 Mar, 2023 at 4:25 PM
AQ: Surname does not match our records.
This can occur when a patient has changed their last name with your office, but has not officially changed it with MSP. You can call the British Columbia Health Card Verification touch tone service to check the last name on file at 1-800-742-6165, ext 4.
List of BC Explanatory (and Error) Codes
British Columbia: Rejection Reasons & Common Fixes For MSP Billing
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