ClinicAid-AHS Billing Help

Guides to billing to Alberta Health (Hlink) with ClinicAid. Specific questions about common errors, specialized billing, and other special situation. Also includes Alberta cutoff dates and remittance periods.

Setting up your Provider Record in Alberta
The first thing you’ll need to do to set up your account is to create a provider record for each physician that the billing will be done for in ClinicAid...
Tue, 21 Jun, 2022 at 9:19 AM
Alberta: How to bill an Out Of Province claim
You can bill an out of province (OOP) or reciprocal claims through ClinicAid.  Residents of all the Canadian provinces and territories (except Quebec) are ...
Thu, 9 Jun, 2022 at 2:24 PM
Alberta: How to fix a rejected Out Of Province claim
How to fix a rejected Out Of Province claim: To fix a rejected out of province claim is a two-step process. First update the patient record and then rel...
Thu, 9 Jun, 2022 at 2:16 PM
How to Unsettle a Claim
Go to ClinicAid “Manage Invoices” in the left-hand menu and select the “All” tab. Locate the claim, click on the grey eye icon to the far right of the c...
Tue, 24 May, 2022 at 12:22 PM
05A - Invalid Personal Health Number: how to fix rejection
05A - Invalid Personal Health Number: Review for typos. If it looks correct, check to see if it is an out of province health card and the claim wasn’t ...
Tue, 5 Jul, 2022 at 1:48 PM
37 - Business Arrangement: how to fix rejection
37 - Business Arrangement: The BA number is:  (a) invalid or blank or (b) restricted to performing specific services or (c) restricted to performing serv...
Wed, 22 Jun, 2022 at 4:59 PM
37A - PRACTITIONER IDENTIFIER: how to fix rejection
37A - PRACTITIONER IDENTIFIER: The PRAC ID is blank, invalid or not effective for the date of service:   Make sure your Practitioner ID is entered corre...
Wed, 22 Jun, 2022 at 4:47 PM
31 - Incomplete Person Data: how to fix rejection
31 - Incomplete Person Data: This is often on Out of Province (OOP) claim where some of the patient demographic information is missing. Alberta OOP clai...
Wed, 22 Jun, 2022 at 5:00 PM
11 - Locum Business Arrangement: how to fix rejection
11 - Locum Business Arrangement:   When creating an invoice, under the ‘Advanced’ tab, there is a field for the “Locum Business Arrangement”. All locum ...
Wed, 22 Jun, 2022 at 5:04 PM
39 - DATE OF SERVICE: How to fix rejection
39 - DATE OF SERVICE:    The date of service is: (a) invalid or blank or (b) more than one year from date of birth (newborn) or (c) in conflict with the e...
Wed, 13 Jul, 2022 at 4:52 PM