ClinicAid Customer Support Portal

Getting Started Videos 5

• Getting Started in Alberta
• Getting started in BC
• Getting started in Ontario
• ClinicAid Overview Demonstration
• Getting Started in Saskatchewan

General How-to videos 8

• Creating Invoices in ClinicAid
• Managing Invoices in ClinicAid
• Adding custom Referral Practitioners
• Scheduling in ClinicAid
• Setting up your account for Fast Billing in ClinicAid

View all 8

Creating Invoices 11

• Canadian Armed Forces (CAF) billing
• BC - Where do I add the time of service to an invoice?
• How to Invoice Quebec Patients.
• Confidential Billing for Alberta Residents
• New patient merging feature

View all 11

Managing Invoices 12

• How do I delete an invoice that has already been paid in Alberta
• How do I make changes or stop a claim?
• Can I delete/remove my "settled" invoices from the program?
• Where do I view my transactions and where can I see which code triggered the rejection?
• How to Mass Edit invoices

View all 12

Reporting 4

• Bookkeeping
• Payment and Refunds Report
• Private Pay Tax Report
• Billing Opportunities Report

Scheduling 2

• Adding Appointments
• Creating a Schedule in ClinicAid

Getting Started Written Guides 14

• Getting Started Guide - Alberta
• Getting Started Guide - Ontario
• Registering For and Managing GoSecure
• Setting up GoSecure:
• Managing GoSecure and multiple GoSecure accounts.

View all 14

Admin and Settings 6

• How do I add a referral practitioner?
• How to create additional users in ClinicAid and how to attach permissions and provider restrictions
• How to connect your account to the MC EDT system
• Updating my Teleplan Credentials
• Updating your GoSecure password

View all 6

Frequently Asked Questions 9

• How to do "batch billing"?
• How to use the "Quick Claim" feature?
• Is the first month of ClinicAid free?
• Activation Fees
• Teleplan Data Centre Information.

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Private Billing 6

• Private Billing in ClinicAid (1/4) - Private Billing Admin
• Private Billing in ClinicAid (2/4) - Setting up a private service code group
• Private Billing in ClinicAid (3/4) - Creating a Private Invoice
• Private Billing in ClinicAid (4/4) - Tracking Payments & Printing
• How to categorize Private Payers

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Creating and Managing Patients 3

• Help, I "deleted" a patient.
• Creating Patients
• How to Update Patient Information

Creating Providers 2

• Creating Providers
• How to Update Provider Information

ClinicAid-AHS Billing Help 23

• In Alberta, how to bill a newborn without a PHN?
• Alberta cutoff dates and remittance periods
• Business Arrangement (BA) Request
• Alberta: How bill an Out of Province (OOP) claim?
• How do I handle a rejected claim with a wrong PHN if the PHN was previously out-of-province

View all 23

AHS Forms 4

• Business Arrangement and Relationships Application
• Direct Deposit Request
• Request for Statement of Account/Assesment
• Submitter/Client Relationships Application

BC Billing Assistance 28

• MSP remittance dates and cutoff
• View Teleplan/MSP broadcast messages
• Billing for a Newborn in BC
• Opted-Out practitioner in BC
• Submitting invoices for second visits on the same service date in BC

View all 28

Teleplan 0

MSP / Teleplan Forms 7

• Application for Teleplan Services - Joining ClinicAid
• Assignment of Payment
• Application for Direct Bank Payment from MSP
• Application for Teleplan Services - Applying for your own
• Application for Additional Payment Number

View all 7

Ontario Billing Assistance 17

• OHIP cutoff dates and remittance periods
• 2022/2023 Cut-Off Dates for MCEDT Claim Submissions
• Ontario Health Contact Information
• Billing More than 99 Anesthesia Units
• How do I submit an RAI to send in updates to a claim?

View all 17

Ontario Health Forms 2

• Application for OHIP Billing Number for Health Care Professionals
• Application for OHIP Direct Bank Payment

Saskatchewan Billing Assistance 13

• How to correct claims MSB has underpaid
• Billing for a Newborn in Saskatchewan
• What is the time limit I can submit my claims?
• How do I bill for a patient that was referred by an Out of Province doctor?
• How to bill for an Out of Province Referral

View all 13