ClinicAid Customer Support Portal

Getting Started Videos 5

• Getting Started in Alberta
• Getting started in BC
• Getting started in Ontario
• ClinicAid Overview Demonstration
• Getting Started in Saskatchewan

General How-to videos 7

• Creating Invoices in ClinicAid
• Managing Invoices in ClinicAid
• Adding custom Referral Practitioners
• Scheduling in ClinicAid
• Setting up your account for Fast Billing in ClinicAid

View all 7

Creating Invoices 15

• Canadian Armed Forces (CAF) billing
• BC - Where do I add the time of service to an invoice?
• How to Invoice Quebec Patients.
• Confidential Billing for Alberta Residents
• New patient merging feature

View all 15

Managing Invoices 12

• How do I delete an invoice that has already been paid in Alberta
• How do I make changes or stop a claim?
• Can I delete/remove my "settled" invoices from the program?
• Where do I view my transactions and where can I see which code triggered the rejection?
• How to Mass Edit invoices

View all 12

Reporting 3

• Payment and Refunds Report
• Private Pay Tax Report
• Billing Opportunities Report

Scheduling 2

• Adding Appointments
• Creating a Schedule in ClinicAid

Getting Started Written Guides 11

• Getting Started Guide - Alberta
• Getting Started Guide - Ontario
• Registering For and Managing GoSecure
• Configuring My GoSecure Account as a Physician
• Getting Started Guide - Saskatchewan

View all 11

Admin and Settings 9

• How do I add a referral practitioner?
• How to create additional users in ClinicAid and how to attach permissions and provider restrictions
• Configuring GoSecure Accounts as a System Administrator
• Updating my Teleplan Credentials
• GO Secure Designation Instructions

View all 9

Frequently Asked Questions 5

• Is the first month of ClinicAid free?
• Can I make changes to an invoice when it's in the Pending section?
• How do I bill for a Newborn baby in Ontario?
• What is the difference between "ClinicAid Payable" and "Total Payable" in Ontario?
• Where can I get Out of Province (OOP) health numbers?

Private Billing 6

• Private Billing in ClinicAid (1/4) - Private Billing Admin
• Private Billing in ClinicAid (2/4) - Setting up a private service code group
• Private Billing in ClinicAid (3/4) - Creating a Private Invoice
• Private Billing in ClinicAid (4/4) - Tracking Payments & Printing
• How to categorize Private Payers

View all 6

Creating and Managing Patients 5

• Help, I "deleted" a patient.
• Creating Patients
• How to Update Patient Information
• A patient with this health number already exists!
• Linking Patient Demographic Records

Creating Providers 2

• Creating Providers
• How to Update Provider Information

ClinicAid-AHS Billing Help 28

• Contact Information for Alberta Health Services
• Alberta cutoff dates and remittance periods
• Business Arrangement (BA) Request
• Setting up your Provider Record in Alberta
• Out Of Province Referral Physician

View all 28

AHS Forms 4

• Business Arrangement and Relationships Application
• Direct Deposit Request
• Request for Statement of Account/Assesment
• Submitter/Client Relationships Application

Alberta Rejection Codes 19

• 39FA - AMOUNT CLAIMED/USE CLAIMED AMOUNT INDICATOR: How to fix the rejection.
• 63A - SCHEDULE OF BENEFITS: How to fix the rejection.
• 80G - OUT DATED CLAIMS: How to fix the rejected claim.
• 05A - Invalid Personal Health Number: How to fix the rejection.
• 37 - Business Arrangement: How to fix the rejection.

View all 19

BC Billing Assistance 29

• MSP remittance dates and cutoff
• Cut Off and Remittance Schedule MSP 2023
• View Teleplan/MSP broadcast messages
• Billing for a Newborn in BC
• Opted-Out practitioner in BC

View all 29

LFP Payment Model 7

• Enrolment and Annual Registration Code LFP
• How to Claim for new LFP billing Time codes
• How to Claim for new LFP billing Interaction codes
• Definition of an LFP Locum
• Locum Registration for the LFP Payment Model

View all 7

MSP / Teleplan Forms 7

• Application for Teleplan Services - Joining ClinicAid
• Assignment of Payment
• Application for Direct Bank Payment from MSP
• Application for Teleplan Services - Applying for your own
• Application for Additional Payment Number

View all 7

BC MSP Rejection Codes 5

• AQ - Surname does not match our records: How to fix the rejection.
• AF - This patient does not have coverage for the DOS: How to fix the MSP rejection.
• AB - PHN is not on our records: How to fix the MSP rejection.
• CF: Time called or time service was rendered is missing or invalid: How to fix the rejection
• W2: Data centre and payee number combination not on file: How to fix the MSP rejection.

Teleplan 1

• Teleplan Data Centre Information.

Ontario Billing Assistance 20

• Ontario Health Contact Information
• OHIP cutoff dates and remittance periods
• 2023/2024 Cut-Off Dates for MCEDT Claim Submissions
• Updating your GoSecure password- Super Admins
• How to submit a claim for the Cumulative Preventive Care Bonus

View all 20

Ontario Health Forms 2

• Application for OHIP Billing Number for Health Care Professionals
• Application for OHIP Direct Bank Payment

Ontario Rejection Codes 4

• 33: OHIP Error Code
• 30: OHIP Error Code
• How to fix EH2 rejections
• A3E - No Such F.S. Code: OHIP Error Code.

Saskatchewan Billing Assistance 12

• How to correct claims MSB has underpaid
• Billing for a Newborn in Saskatchewan
• What is the time limit I can submit my claims?
• How to bill for an Out of Province Referral
• Adding a Comment/Note to your claim

View all 12

Saskatchewan Run Calendars 1

• MSB- Claims Processing Schedule 2023