Customer Support Portal

Getting Started Videos 5

• Getting Started in Alberta
• Getting started in BC
• Getting started in Ontario
• ClinicAid Overview Demonstration
• Getting Started in Saskatchewan

General How-to videos 9

• Creating Invoices in ClinicAid
• Managing Invoices in ClinicAid
• Adding custom Referral Practitioners
• Scheduling in ClinicAid
• Setting up your account for Fast Billing in ClinicAid

See all 9 articles

Creating Invoices 5

• Alberta - How to do reciprocal/out of province billing?
• BC - Unable to Send Invoices - Invalid Credentials
• BC - Where do I add the time of service to an invoice?
• How to Invoice Quebec Patients.
• Confidential Billing for Alberta Residents

Managing Invoices 9

• How do I delete an invoice that has already been paid in Alberta
• How do I make changes or stop a claim?
• Can I delete/remove my "settled" invoices from the program?
• I've changed the patient's PHN, but the invoice still went with the wrong PHN.
• Where do I view my transactions and where can I see which code triggered the rejection?

See all 9 articles

Reporting 1

• Bookkeeping

Scheduling 2

• Adding Appointments
• Creating a Schedule in ClinicAid

Getting Started Written Guides 9

• ClinicAid Alberta - Getting Started Guide
• Business Arrangement (BA) Request
• ClinicAid British Columbia - Getting Started Guide
• ClinicAid Ontario - Getting Started Guide
• Ontario - Nephrology provider record setup

See all 9 articles

Admin and Settings 3

• How do I add a referral practitioner?
• How to create additional users in ClinicAid and how to attach permissions and provider restrictions
• How to connect your account to the MC EDT system

Frequently Asked Questions 9

• How do I get my API key for connecting with 3rd party integrations?
• How to do "batch billing"?
• How to use the "Quick Claim" feature?
• Is the first month of ClinicAid free?
• Activation Fees

See all 9 articles

Private Billing 6

• Private Billing in ClinicAid (1/4) - Private Billing Admin
• Private Billing in ClinicAid (2/4) - Setting up a private service code group
• Private Billing in ClinicAid (3/4) - Creating a Private Invoice
• Private Billing in ClinicAid (4/4) - Tracking Payments & Printing
• How to categorize Private Payers

See all 6 articles

Managing Patients 1

• Help, I "deleted" a patient.

Alberta Billing Assistance 15

• In Alberta, how to bill a newborn without a PHN?
• Alberta cutoff dates and remittance periods
• Unable to get patient's PHN
• How do I handle a rejected claim with a wrong PHN if the PHN was previously out-of-province
• Billing Armed Forces in Canada

See all 15 articles

BC Billing Assistance 21

• MSP remittance dates and cutoff
• View Teleplan/MSP broadcast messages
• Billing for a newborn
• Opted-Out practitioner
• submitting invoices for second visits on the same service date

See all 21 articles

Ontario Billing Assistance 11

• OHIP cutoff dates and remittance periods
• 2015 OHIP Cutoff dates
• Rejection Error Code DF - Corresponding fee code has not been claimed or was approved at zero
• Billing More than 99 Anesthesia Units
• How do I submit an RAI to send in updates to a claim?

See all 11 articles

Saskatchewan Billing Assistance 6

• How to correct claims MSB has underpaid
• Billing for a Newborn in Saskatchewan
• What is the time limit I can submit my claims?
• How do I bill for a patient that was referred by an Out of Province doctor?
• How to bill for an Out of Province Referral

See all 6 articles

MSP Broadcast Messages 68

• Fee Item 00039 amendment
• Fee Item 02154 amendment (Effec. Date 2017-04-15)
• Fee Item 07601 - description amended
• Fee Item 07150 amended
• Fee Item 07825 amended

See all 68 articles

Alberta Health Forms 4

• Direct Deposit Request
• Submitter/Client Relationships Application
• Request for Statement of Account/Assesment
• Business Arrangement and Relationships Application

BC Health Forms 5

• Application for Teleplan Services - Joining ClinicAid
• Assignment of Payment
• Application for Direct Bank Payment from MSP
• Application for Teleplan Services - Applying for your own
• Application for Additional Payment Number

Ontario Health Forms 2

• Application for OHIP Billing Number for Health Care Professionals
• Application for OHIP Direct Bank Payment