ClinicAid Customer Support Portal
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
ClinicAid Video Support
Getting Started Videos
Getting Started in Alberta
Getting started in BC
Getting started in Ontario
ClinicAid Overview Demonstration
Getting Started in Saskatchewan
General How-to videos
Creating Invoices in ClinicAid
Managing Invoices in ClinicAid
Adding custom Referral Practitioners
Scheduling in ClinicAid
Setting up your account for Fast Billing in ClinicAid
View all 7
Canadian Armed Forces (CAF) billing
BC - Where do I add the time of service to an invoice?
How to Invoice Quebec Patients.
Confidential Billing for Alberta Residents
New patient merging feature
View all 15
How do I delete an invoice that has already been paid in Alberta
How do I make changes or stop a claim?
Can I delete/remove my "settled" invoices from the program?
Where do I view my transactions and where can I see which code triggered the rejection?
How to Mass Edit invoices
View all 12
Payment and Refunds Report
Private Pay Tax Report
Billing Opportunities Report
Creating a Schedule in ClinicAid
Getting Started Written Guides
Getting Started Guide - Alberta
Getting Started Guide - Ontario
Registering For and Managing GoSecure
Configuring My GoSecure Account as a Physician
Getting Started Guide - Saskatchewan
View all 11
Admin and Settings
How do I add a referral practitioner?
How to create additional users in ClinicAid and how to attach permissions and provider restrictions
Configuring GoSecure Accounts as a System Administrator
Updating my Teleplan Credentials
GO Secure Designation Instructions
View all 9
Frequently Asked Questions
Is the first month of ClinicAid free?
Can I make changes to an invoice when it's in the Pending section?
How do I bill for a Newborn baby in Ontario?
What is the difference between "ClinicAid Payable" and "Total Payable" in Ontario?
Where can I get Out of Province (OOP) health numbers?
Private Billing in ClinicAid (1/4) - Private Billing Admin
Private Billing in ClinicAid (2/4) - Setting up a private service code group
Private Billing in ClinicAid (3/4) - Creating a Private Invoice
Private Billing in ClinicAid (4/4) - Tracking Payments & Printing
How to categorize Private Payers
View all 6
Creating and Managing Patients
Help, I "deleted" a patient.
How to Update Patient Information
A patient with this health number already exists!
Linking Patient Demographic Records
How to Update Provider Information
ClinicAid Alberta Billing Help
ClinicAid-AHS Billing Help
Contact Information for Alberta Health Services
Alberta cutoff dates and remittance periods
Business Arrangement (BA) Request
Setting up your Provider Record in Alberta
Out Of Province Referral Physician
View all 28
Business Arrangement and Relationships Application
Direct Deposit Request
Request for Statement of Account/Assesment
Submitter/Client Relationships Application
Alberta Rejection Codes
39FA - AMOUNT CLAIMED/USE CLAIMED AMOUNT INDICATOR: How to fix the rejection.
63A - SCHEDULE OF BENEFITS: How to fix the rejection.
80G - OUT DATED CLAIMS: How to fix the rejected claim.
05A - Invalid Personal Health Number: How to fix the rejection.
37 - Business Arrangement: How to fix the rejection.
View all 19
ClinicAid British Columbia Billing Help
BC Billing Assistance
MSP remittance dates and cutoff
Cut Off and Remittance Schedule MSP 2023
View Teleplan/MSP broadcast messages
Billing for a Newborn in BC
Opted-Out practitioner in BC
View all 29
LFP Payment Model
Enrolment and Annual Registration Code LFP
How to Claim for new LFP billing Time codes
How to Claim for new LFP billing Interaction codes
Definition of an LFP Locum
Locum Registration for the LFP Payment Model
View all 7
MSP / Teleplan Forms
Application for Teleplan Services - Joining ClinicAid
Assignment of Payment
Application for Direct Bank Payment from MSP
Application for Teleplan Services - Applying for your own
Application for Additional Payment Number
View all 7
BC MSP Rejection Codes
AQ - Surname does not match our records: How to fix the rejection.
AF - This patient does not have coverage for the DOS: How to fix the MSP rejection.
AB - PHN is not on our records: How to fix the MSP rejection.
CF: Time called or time service was rendered is missing or invalid: How to fix the rejection
W2: Data centre and payee number combination not on file: How to fix the MSP rejection.
Teleplan Data Centre Information.
ClinicAid Ontario Billing Help
Ontario Billing Assistance
Ontario Health Contact Information
OHIP cutoff dates and remittance periods
2023/2024 Cut-Off Dates for MCEDT Claim Submissions
Updating your GoSecure password- Super Admins
How to submit a claim for the Cumulative Preventive Care Bonus
View all 21
Ontario Health Forms
Application for OHIP Billing Number for Health Care Professionals
Application for OHIP Direct Bank Payment
Ontario Rejection Codes
33: OHIP Error Code
30: OHIP Error Code
How to fix EH2 rejections
A3E - No Such F.S. Code: OHIP Error Code.
ClinicAid Saskatchewan Billing Help
Saskatchewan Billing Assistance
How to correct claims MSB has underpaid
Billing for a Newborn in Saskatchewan
What is the time limit I can submit my claims?
How to bill for an Out of Province Referral
Adding a Comment/Note to your claim
View all 13
Saskatchewan Run Calendars
MSB- Claims Processing Schedule 2023