Customer Support Portal

Getting Started 4

• Getting Started in Alberta
• Getting started in BC
• Getting started in Ontario
• ClinicAid Overview Demonstration

General How-to videos 9

• Creating Invoices in ClinicAid
• Managing Invoices in ClinicAid
• Adding custom Referral Practitioners
• Scheduling in ClinicAid
• Setting up your account for Fast Billing in ClinicAid

See all 9 articles

Creating Invoices 5

• In Alberta, how to bill a newborn without a PHN?
• Alberta - How to do reciprocal/out of province billing?
• Unable to Send Invoices - Invalid Credentials
• BC - Where do I add the time of service to an invoice?
• How to Invoice Quebec Patients.

Managing Invoices 3

• How do I delete an invoice that has already been paid in Alberta
• How do I make changes or stop a claim?
• Where do I view my transactions and where can I see which code triggered the rejection?

Reporting 1

• Bookkeeping

Scheduling 2

• Adding Appointments
• Creating a Schedule in ClinicAid

Getting Started 5

• ClinicAid Alberta - Getting Started Guide
• ClinicAid British Columbia - Getting Started Guide
• ClinicAid Ontario - Getting Started Guide
• Ontario - Nephrology provider record setup
• Activation Fees

Admin and Settings 1

• How do I add a referral practitioner?

Frequently Asked Questions 5

• How do I get my API key for connecting with 3rd party integrations?
• How to do "batch billing"?
• How to use the "Quick Claim" feature?
• Is the first month of ClinicAid free?
• Data Centre Information.

Private Billing 4

• Private Billing in ClinicAid (1/4) - Private Billing Admin
• Private Billing in ClinicAid (2/4) - Setting up a private service code group
• Private Billing in ClinicAid (3/4) - Creating a Private Invoice
• Private Billing in ClinicAid (4/4) - Tracking Payments & Printing

Managing Patients 1

• Help, I "deleted" a patient.

Alberta Billing Assistance 13

• Alberta cutoff dates and remittance periods
• 03.03A service code being paid at zero with error 63A
• Unable to get patient's PHN
• How do I handle a rejected claim with a wrong PHN if the PHN was previously out-of-province
• Billing Armed Forces in Alberta

See all 13 articles

BC Billing Assistance 18

• MSP remittance dates and cutoff
• View Teleplan/MSP broadcast messages
• Billing for a newborn
• Opted-Out practitioner
• submitting invoices for second visits on the same service date

See all 18 articles

Ontario Billing Assistance 9

• OHIP cutoff dates and remittance periods
• 2015 OHIP Cutoff dates
• Rejection Error Code DF - Corresponding fee code has not been claimed or was approved at zero
• Billing More than 99 Anesthesia Units
• How do I submit an RAI to send in updates to a claim?

See all 9 articles

Saskatchewan Billing Assistance 1

• How to correct claims MSB has underpaid

British Columbia 1

• British Columbia - Enrolling with Teleplan and Applying for a Data Centre Number

Ontario 1

• Registering For and Managing GO Secure

Alberta 1

• Business Arrangement (BA) Request

MSP Broadcast Messages 34

• Fee Item 00039 amendment
• Fee Item 02154 amendment
• Fee Item 07601 - description amended
• Fee Item 07150 amended
• Fee Item 07825 amended

See all 34 articles