ClinicAid Customer Support Portal
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ClinicAid Video Support
Getting Started Videos
Getting Started in Alberta
Getting started in BC
Getting started in Ontario
ClinicAid Overview Demonstration
Getting Started in Saskatchewan
General How-to videos
Creating Invoices in ClinicAid
Managing Invoices in ClinicAid
Adding custom Referral Practitioners
Scheduling in ClinicAid
Setting up your account for Fast Billing in ClinicAid
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Canadian Armed Forces (CAF) billing
BC - Where do I add the time of service to an invoice?
How to Invoice Quebec Patients.
Confidential Billing for Alberta Residents
New patient merging feature
View all 13
How do I delete an invoice that has already been paid in Alberta
How do I make changes or stop a claim?
Can I delete/remove my "settled" invoices from the program?
Where do I view my transactions and where can I see which code triggered the rejection?
How to Mass Edit invoices
View all 12
Payment and Refunds Report
Private Pay Tax Report
Billing Opportunities Report
Creating a Schedule in ClinicAid
Getting Started Written Guides
Getting Started Guide - Alberta
Getting Started Guide - Ontario
Registering For and Managing GoSecure
Setting up your GoSecure account
Configuring My GoSecure Account as a Physician
View all 14
Admin and Settings
How do I add a referral practitioner?
How to create additional users in ClinicAid and how to attach permissions and provider restrictions
Configuring GoSecure Accounts as a System Administrator
Updating my Teleplan Credentials
GO Secure Designation Instructions
View all 9
Frequently Asked Questions
How to do "batch billing"?
How to use the "Quick Claim" feature?
Is the first month of ClinicAid free?
Can I make changes to an invoice when it's in the Pending section?
How do I bill for a Newborn baby in Ontario?
View all 7
Private Billing in ClinicAid (1/4) - Private Billing Admin
Private Billing in ClinicAid (2/4) - Setting up a private service code group
Private Billing in ClinicAid (3/4) - Creating a Private Invoice
Private Billing in ClinicAid (4/4) - Tracking Payments & Printing
How to categorize Private Payers
View all 6
Creating and Managing Patients
Help, I "deleted" a patient.
How to Update Patient Information
A patient with this health number already exists!
How to Update Provider Information
ClinicAid Alberta Billing Help
ClinicAid-AHS Billing Help
Contact Information for Alberta Health Services
Alberta cutoff dates and remittance periods
Business Arrangement (BA) Request
Setting up your Provider Record in Alberta
Out Of Province Referral Physician
View all 36
Business Arrangement and Relationships Application
Direct Deposit Request
Request for Statement of Account/Assesment
Submitter/Client Relationships Application
ClinicAid British Columbia Billing Help
BC Billing Assistance
MSP remittance dates and cutoff
View Teleplan/MSP broadcast messages
Billing for a Newborn in BC
Opted-Out practitioner in BC
Submitting invoices for second visits on the same service date in BC
View all 35
Teleplan Data Centre Information.
MSP / Teleplan Forms
Application for Teleplan Services - Joining ClinicAid
Assignment of Payment
Application for Direct Bank Payment from MSP
Application for Teleplan Services - Applying for your own
Application for Additional Payment Number
View all 7
ClinicAid Ontario Billing Help
Ontario Billing Assistance
OHIP cutoff dates and remittance periods
2022/2023 Cut-Off Dates for MCEDT Claim Submissions
Ontario Health Contact Information
Updating your GoSecure password- Super Admins
Updating your GoSecure password- Limited Admin Access
View all 21
Ontario Health Forms
Application for OHIP Billing Number for Health Care Professionals
Application for OHIP Direct Bank Payment
ClinicAid Saskatchewan Billing Help
Saskatchewan Billing Assistance
How to correct claims MSB has underpaid
Billing for a Newborn in Saskatchewan
What is the time limit I can submit my claims?
How do I bill for a patient that was referred by an Out of Province doctor?
How to bill for an Out of Province Referral
View all 15