ClinicAid Customer Support Portal

Creating Invoices 15

• Canadian Armed Forces (CAF) billing
• BC - Where do I add the time of service to an invoice?
• How to Invoice Quebec Patients.
• Confidential Billing for Alberta Residents
• New patient merging feature

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Managing Invoices 12

• How do I delete an invoice that has already been paid in Alberta
• How do I make changes or stop a claim?
• Can I delete/remove my "settled" invoices from the program?
• Where do I view my transactions and where can I see which code triggered the rejection?
• How to Mass Edit invoices

View all 12

Reporting 3

• Payment and Refunds Report
• Private Pay Tax Report
• Billing Opportunities Report

Scheduling 2

• Adding Appointments
• Creating a Schedule in ClinicAid

Getting Started Written Guides 11

• Getting Started Guide - Alberta
• Getting Started Guide - Ontario
• Registering For and Managing GoSecure
• Configuring My GoSecure Account as a Physician
• Getting Started Guide - Saskatchewan

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Admin and Settings 9

• How do I add a referral practitioner?
• How to create additional users in ClinicAid and how to attach permissions and provider restrictions
• Configuring GoSecure Accounts as a System Administrator
• Updating my Teleplan Credentials
• GO Secure Designation Instructions

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Frequently Asked Questions 5

• Is the first month of ClinicAid free?
• Can I make changes to an invoice when it's in the Pending section?
• How do I bill for a Newborn baby in Ontario?
• What is the difference between "ClinicAid Payable" and "Total Payable" in Ontario?
• Where can I get Out of Province (OOP) health numbers?

Private Billing 6

• Private Billing in ClinicAid (1/4) - Private Billing Admin
• Private Billing in ClinicAid (2/4) - Setting up a private service code group
• Private Billing in ClinicAid (3/4) - Creating a Private Invoice
• Private Billing in ClinicAid (4/4) - Tracking Payments & Printing
• How to categorize Private Payers

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Creating and Managing Patients 5

• Help, I "deleted" a patient.
• Creating Patients
• How to Update Patient Information
• A patient with this health number already exists!
• Linking Patient Demographic Records

Creating Providers 2

• Creating Providers
• How to Update Provider Information