Frequently Asked Questions

Frequently asked questions about ClinicAid. Learn how to do "batch billing", or send a "quick claim".

How do I get my API key for connecting with 3rd party integrations?
  To receive your API key you can email and we will provide you with your API connection details.
Thu, 7 Apr, 2016 at 9:19 AM
How to do "batch billing"?
A short tutorial explaining how to do batch billing in ClinicAid medical billing software ...
Mon, 16 May, 2016 at 10:23 AM
How to use the "Quick Claim" feature?
This is a short tutorial that will walk you through the "quick claim" feature in ClinicAid medical billing software allowing you to expedite ...
Mon, 16 May, 2016 at 10:34 AM
Is the first month of ClinicAid free?
Yes, your first month is free. We bill the subscription for the upcoming month. Any extra usage will appear on the following month's statement.
Mon, 20 Mar, 2017 at 2:25 PM
Activation Fees
Is there an activation fee when signing up with ClinicAid? No, there are no activation fees. For more information on our subscription models ple...
Fri, 4 Jan, 2019 at 10:51 AM
Data Centre Information.
Q: We are in the process of completing our application for Teleplan Service. The form is asking for Data Centre Information; New Data Centre, Joining Existi...
Wed, 12 Apr, 2017 at 4:17 PM
Can I make changes to an invoice when it's in the Pending section?
Unfortunately once your claim is in the "Pending" status changes cannot be made. If you have submitted a claim with an error, you will need to wai...
Tue, 16 Apr, 2019 at 4:39 PM